Don’t want to call or use mobile banking? We offer a convenient way to use SMS texting on your mobile device and get support for basic inquiries on your ESSA Bank accounts from our Customer Service Center. SMS Text Chat* uses end-to-end security to ensure your message is encrypted for your security and privacy.

Text 1-855-713-8001 with your basic inquiry, and our Customer Service Center will support you. The feature is available during regular Customer Service business hours; these hours may be affected by holidays. Regular hours include:

7:00 am to 7:00 pm Monday – Friday
8:00 am to 3:00 pm on Saturdays

When you use this service, you will be required to verify your identity before we can support your inquiry. We recommend not using SMS Text Chat for highly complex inquiries, as a live Customer Service or Branch Representative will better serve you.

By submitting a text message, you are opting in for text communication and consent to receive text messages from the ESSA Bank Bank SMS service. ESSA Bank does not send unsolicited marketing messages via ESSA Bank SMS Text Chat. If you no longer want to be part of SMS Text Chat, at any time, you can text STOP to 1-855-713-8001 to unsubscribe/opt-out**.

*Message and Data Rates may apply from your mobile service provider. Your mobile device must have the ability to send and receive text messages. ESSA Bank will never send unsolicited text messages.
**Text STOP to 1-855-713-8001 to unsubscribe and stop all ESSA Bank SMS Text Chat messages to the mobile device.